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If it Takes a Village to Raise a Child - It Takes a Community to Achieve Student Success!

This week, I was out of town completing an assessment of the customer service experience at a college. This is the second trip I have made, so I decided that in addition to the staff I was planning to speak to, it was important to get a first-hand account... Read >

Can a Bad Boss Make You a Better Leader?

We have all heard the stories about working for a "bad boss," or endured one ourselves. I've worked for a few over the years; including one who employed the "Dr. Dre philosophy" But it is possible for you to become a better leader from experiences with th... Read >

Lessons in Leadership from an 11-Year Old

As parents we try to teach our kids that if they live their lives following the golden rules, they will achieve the successes they strive toward. I cannot count how many times I have stressed to my two daughters, if they follow these rules for living, the... Read >

Influential Leadership Lasts a Lifetime

I had an incredible conversation with a former coworker the other day. You know the ones where you connect like you never lost touch? Without going into too many details, I'll share snippets of the conversation with you. He had just visited my website and... Read >